Trust, technology and the silver bullets of innovation

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Cormac Whelan, CEO UK & Ireland for Nokia, stresses the importance of innovation in the telecoms industry and ponders what may be inhibiting it.

The introduction of the fastest wireless network ever created, 5G, is underway. This brings with it an air of anticipation for both consumer and business-based audiences, centring on heavily loaded expectations of digital transformation. The fifth-generation cellular network boasts speeds of up to 100 gigabits per second – that’s up to ten times faster than its predecessor, 4G.

The development and roll-out of 5G marks yet another era of unprecedented innovation in the telecoms sector, as well as in technology more widely. Perhaps more crucially, however, the application of 5G technology across a number of different sectors will be tailored towards improving the quality of life for those who use it. The scope for utilising the new network spans across sectors, from critical communications to broadcasting, to autonomous cars and manufacturing lines, as well as through access to the network straight from our mobile devices.

5G networks represent the best of the innovation and ingenuity that so often takes place within the telecoms industry. Since the introduction of the smartphone, that innovation has continued apace. Now, not only do smartphones act as calling devices or messaging machines, they function as cameras, entertainment devices, they have GPS, provide access to our finances, use artificial intelligence, machine learning and join the web of the internet of things (IOT).

The continual cycle of telecoms innovation has brought us to a place where our devices are indispensable lifestyle tools, which has driven public desire for quicker, more accessible and connected networks becoming a priority in both the private and public sphere. The customer expectation now is that their user experience is streamlined and any problems are quickly addressed as telecoms companies increasingly develop algorithms to predict, identify and eradicate mistakes.

Despite this evolution, the telecoms sector has managed to live up to the expectations of those who use their services, from both consumer and business perspectives. Staying afloat with the influx of new digital tools is no mean feat, though, and 5G is only the beginning of the changing nature of the telco space. The digital age is in its infancy and innovation is a more important element in developing solutions than ever before, leaving us with the question of how to meet the challenges arising, the most prominent being security.

As new ideas have flourished in telecoms, so have consumer concerns about data protection. On the business side, a true understanding of the benefits of utilising customer data is only just being touched upon, despite the existing use cases. Whereas on the customer side, concerns are, in large part, born out of a widespread spike in data breaches. From small business information leaks to international cyber-attacks, there is no denying that data has become the most valuable commodity in the world. As knowledge grows in this area and tech becomes more sophisticated, regulations must develop to match.

Proper regulation of the telecoms space must be valued as a safe-guarde for innovation, but must not go so far as to restrict efforts to move forwards and drive new ideas in the space. Both regulators and telcos can work together to keep innovation alive. If this can be achieved, the future of 5G is bright. As the room to innovate inevitably becomes smaller, we must come to realise that humans remain at the centre of innovation – they remain the silver bullet.

 

Cormac is currently the CEO for the UK & Ireland at Nokia, having taken up this role in January 2016. In this role he leads all operations for the UK & Ireland markets including sales, business management, delivery and operations. As a senior executive over more than two decades in a number of global blue-chip organisations, Cormac has extensive experience is sales, marketing and business development. In addition he has proven expertise in strategic planning and driving transformation and change management in large scale businesses. Prior to his current position Cormac led the Alcatel-Lucent business in the UK & Ireland. Earlier positions included senior roles at BT, the largest telecommunications operator in the UK, and international roles at UUNET and Motorola.

Austerity measures impacting innovation at telcos

Research from Ivalua suggests employees at telcos believe a hard-line focus on cost-reduction is impacting the ability to innovate at this crucial time.

The world has entered the digital era though arguably the greatest riches are still looming large on the horizon. Innovation and the introduction of new concepts will be needed to capture these profits, though it remains to be seen which companies will profit the most.

In terms of the spreadsheets, the telcos perhaps need this resurgence more than any others. The emergence of the technology giants severely dented profits as revenues from SMS and voice calling eroding through the adoption of applications such as WhatsApp and Skype. These riches have yet to be recovered, though there is always opportunity as more aspects of life shift into the digital domains.

Despite these trends and pressures, Ivalua is suggesting telcos place too much emphasis on cost-efficiency rather than innovation.

“The pressure is on for businesses to innovate at pace, so collaborating with suppliers to use their industry expertise to develop new products and services has become vital,” said Alex Saric of Ivalua.

“The majority of UK businesses (92%) say they are now highly dependent on their suppliers, so when it comes to innovation, companies must rethink how they approach supplier relationships. The more innovative suppliers are in a position where they can now pick and choose who they work with.

“As a result, UK businesses need to ensure they are appealing partners to work with. This means moving away from supplier relationships that only focus on negotiating lower prices, which can financially stress suppliers and cause them to think twice about working with cost-focused organisations.”

This is not to say cost-efficiency initiatives should be ignored. Even the blue-sky thinkers at the likes of Google and Amazon have financial restraints placed on them. But it does appear the more traditional mindset of telcos is inhibiting the ability to compete in the digital world.

What should be worth noting is that the lines between communications service providers and other segments of the industry are quickly blurring. There might have been a distinction in the past, but no-longer. Telcos have to realise competition is a new beast nowadays.

Take campus networks as an example. Telcos might seem like the perfect partner to build and manage a private network, but if spectrum licences can be purchased from Ofcom directly, why wouldn’t an enterprise organisation work with a specialised service integrator and cut the telcos out of the loop? The same could be same for edge computing, telcos might seem like an obvious partner but then again, the cloud infrastructure giants can offer almost identical services.

Each of these players want to control the ecosystem and then take a larger share of the profits. The telcos will of course want to create a proposition to prevent this but are they currently capable of scaling that mountain?

The smart home is an excellent example of what happens when you are sluggish. With a router already in the home and an existing relationship with the consumer, telcos should have been in the perfect position to take the reigns in the smart home ecosystem. But they were sluggish, offering an opportunity for Google and Amazon to bring products to market and own the smart home ecosystem.

One of the issues will of course be the relationship between the telcos and suppliers. If it remains a transactional relationship, focusing mainly on cost reduction, new ideas will not emerge. One thing you can pretty much guarantee, the internet giants are much more open minded.

“Effective collaboration with suppliers requires UK businesses to take a smarter approach to procurement, so they can understand supplier capabilities and strengths, assess risks and recognise opportunities,” said Saric.

“This allows businesses to collaborate deeply on new products or services, unlocking maximum innovation from their supply base. Procurement must refocus to foster, rather than block, innovation. Not only will this allow UK businesses to innovate at pace, but it also fosters collaborative partnerships that speed up innovation, rather than always asking suppliers to cut costs.”

It might sound repetitive, but telcos need to shift their business model, attitude towards risk and relationships with suppliers. It does appear many of the world’s telcos are operating in the same manner as a decade ago, with a couple of exceptions. The industry is sleep-walking towards commoditization today, but it doesn’t seem to want to change.

Smartphone market finally expected to grow again in 2020

After years of misery, decline and shrinking profits, IDC is estimating the smartphone market might actually grow in 2020 thanks to 5G.

The 4G era produced a boom in technology adoption few would have predicted, though the years which followed were slightly less profitable. Since 2017, worldwide shipments of smartphones have been in decline, though it does seem the 5G buzz is living up to its reputation in at least one area.

Shipments are forecast to decline slightly over the remainder of 2019, however IDC is estimating year-on-year growth of 1.6% in 2020.

“The anticipation of 5G, beginning with smartphones, has been building for quite some time but the challenges within the smartphone market over the past three years have magnified that anticipation,” said Ryan Reith of IDC.

“To be clear, we don’t think 5G will be the savior in smartphones, but we do see it as a critical evolution in mobile technology. We expect the 5G ramp on smartphones to be more subtle than what we saw with 4G, but that is primarily because we are in a much different market today.”

The growth numbers are not as revolutionary as a decade ago, but they are certainly more palatable than another year of contraction.

2019 is proving to be another tough year for the smartphone manufacturers, IDC expects a year-on-year decline of 2.2% for the 12 months, though there are some glimmers of hope. Not only are 4G networks scaling in some developing markets opening-up a new window of opportunity for 4G handset sales, but the up-coming 5G euphoria creates an entirely new refreshment cycle in the developed markets.

This is something smartphone manufacturers and telcos have been looking forward to for years.

In the developed markets, as soon as smartphone penetration exceeded 100% of a country’s population, there was always going to be a struggle. Incremental improvements in terms of storage capacity, camera performance or software features, carried momentum for a period, but the decline of smartphone shipments was perhaps largely down to a lack of innovation.

Consumers are being asked to pay more for new devices, but without the attraction of innovation it becomes difficult to tolerate these purchases every year. A new camera is fine, but if it is only marginally better than the one you already have, does that justify the expenditure? Clearly it doesn’t as 2019 becomes the third-year straight for shipment declines.

This is what 5G offers manufacturers and telcos; something genuinely different to talk to consumers about and rationalise the process of purchasing a new device. It does something previous generations of devices do not.

Of course, despite the coverage limitations of 5G networks, the advertising campaigns are already in full swing, but who will be the winners and losers?

Samsung was one of the first leading brands out of the gate, and alongside Xiaomi, it could benefit significantly from the woes of Huawei. 12 months ago, we were contemplating if Huawei could overhaul Samsung and take the global market share lead, though a lot has changed during that period.

Huawei looks in a very suspect position currently. Its supply chain currently looks in a precarious position, and while this will not threaten the existence of the brand, it might lead some to question the quality of the end-product. US suppliers can be replaced, but can Huawei seek alternatives which can fulfil the same order quantities reliably, and will the components perform as well as those offered by incumbent suppliers?

One of the most interesting developments here concerns Google, its mobile applications and its Android operating system. Last week, both Google and Huawei confirmed the new Mate 30 will be shipped without the Google applications. There might be a workaround, though should the trade conflict between China and the US continue, Huawei will be forced to use its own Harmony OS.

This presents problems on two fronts. Firstly, will Android fan boys trust the unknown of a new operating system. And secondly, how much reputational damage has been done to Chinese brands by the White House; will consumers trust a Chinese brand without the middle man of a US operating system?

These are the unknowns, but the early signs do not look promising for Huawei. Research from Canalys suggests Huawei smartphone shipments in Western Europe during the most recent quarter has declined by 16% after President Trump dragged the brand through the mud, though there is an upshot for both Xiaomi and Samsung, who increased shipments 48% and 20% respectively.

Another brand which might suffer at the beginning of the 5G era is Apple.

“A lack of 5G support in the new iPhone won’t surprise anyone, though it will still disappoint operators looking for 5G devices to help them drive traffic to new 5G networks,” said Peter Jarich, Head of GSMA Intelligence.

“At the same time, new features that are expected – improved camera functionality, improved processor, upgrade to Wi-Fi 6 – may all seem incremental rather than revolutionary, particularly if the product line and form factor line-ups remain relatively constant.”

Apple has a very loyal customer base, while the closed-ecosystem has forced loyalty upon others. However, Apple will be testing the limits of loyalty. 5G will be plastered on every wall, each advert and on the lips of every consumer before too long. Apple will have to be confident it can convince customers to delay the purchase of a 5G device until it is ready to launch its own, otherwise it could risk losing those customers to the Android ecosystem permanently.

Looking at the IDC forecasts, iPhone shipments are expected to decline 14.8% year-on-year, due to market maturity and a lack of 5G-compatible device. When the firm does deliver its 5G device in 2020, it will have to prove it is better than rivals to justify the delay in delivery, otherwise the precious brand could be damaged.

This is not new from Apple. This is a company which doesn’t necessarily want to be the first to market, but it does invest heavily to be the best. It will have to do the same once again.

What is also worth noting, is this is just the beginning of the 5G era. A swing back to growth in 2020 for year-on-year smartphone shipments is encouraging, however the momentum will have to be compounded and the only way to do this is through the development of an ecosystem, applications and broader usecases.

Right now, the telcos and the ecosystem are only really talking about one thing; speed. If you believe the hype, 5G is going to be between ten and a hundred times faster than 4G. This might sound good as an advertising tagline, but a continued focus on speeds will become tiresome. Consumers will realise the excess speed is redundant soon enough, and this is another path which takes the telcos towards commoditisation.

More interesting usecases for 5G will have to emerge, and some of them will be reliant on improvements realised for latency.

Gaming is one area which is becoming increasingly dominated by mobile, and the more comfortable people are using higher volumes of data on the move, the greater this dominance will become. Lower latency will certainly help the case here, as more real-time gaming experiences become palatable.

The connected car is another development where 5G and lower latency could add to the momentum. Right now, the usecases are simplistic, though incremental gains in the connectivity world are improving the prospects for entertainment providers and application developers in the car. And we haven’t even mentioned the dreaded ‘autonomous’ tag this time around.

Of course, when you are talking about an entirely new generation of connectivity, you have to talk about the unknown. Perhaps the most exciting applications are the ones we mere mortals will struggle to imagine today. Uber is a perfect example.

Uber seems like the simplest idea today, but no-one else thought of the idea until Travis Kalanick. This is an application which was only possible because of 4G and the mass adoption of mobile internet, which makes us wonder what is in the pipeline. There will be blue sky thinkers who have an idea, but it can’t be validated or tested until 5G is scaled. This is when 5G devices could genuinely accelerate.

Marginal growth is all well and good for the moment, though the ecosystem will drive the next generation of profits. Having a snazzy new phone is fine for the early adopters and tech enthusiasts, but when the normmies start seeing how much more can be done through a 5G device, interest will scale much faster.

This is an area which is of course very difficult to quantify; what is the awareness of 5G in the consumer segments, and how much do they actually care?

According to research from Ericsson, half of smartphone users in South Korea and Australia, as well as 40% in the US, claim they do not have fast enough mobile broadband connections. Those who live in the big cities around the world will also be familiar with the challenge of network congestion, offering another buy-in for 5G contracts. Respondents to the survey said they would be prepared to pay 20% more on average to realise the benefits of 5G. Those who are more familiar with the concept of 5G, said they would tolerate a 32% increase in prices.

Of course, these projections are largely meaningless unless there is proof of accuracy. That said, in South Korea SK Telecom is claiming to have secured 1 million 5G postpaid subscriptions in the first four months of network operations. This represents 3.5% of the total subscribers at the telco, demonstrating there is an appetite for the new generation of mobile connectivity.

There is clearly an appetite for 5G connectivity, and should the manufacturers be able to produce a product which is tolerable for the consumers, there could be profits sooner rather than later.

“Solid push of 5G smartphones by the mobile operators in China in 2020 will drive economies of scale for the phone makers, and we will see the prices of these devices globally slide down to much more acceptable levels from their current highs,” said VP of Forecasting at CCS Insight, Marina Koytcheva.

“5G will not drive everyone to the shops in a search for a new phone, but for a group of technology enthusiasts- early adopters of all things tech- the new generation of mobile technology will act as a catalyst for replacing their current smartphones.”

This is an awkward challenge which the manufacturers will face; pricing. Smartphones are eye-wateringly expensive nowadays, perhaps a contributor to the shipments decline, and 5G devices are likely to see another premium added onto the tag.

This will at least be the challenge in penetrating the smartphone market in the early days, though Koytcheva is a bit more confident than IDC. CCS Insight are suggesting shipments could increase by 3% year-on-year over the next twelve months. This number will account for 4G devices in increasingly digitised developing markets, though 5G will add impetus in the developed nations.

But the challenge still remains; if 5G smartphones are going to anywhere near replicate the success of 4G predecessors, economy of scale in manufacturing operations will have to be achieved.

We suspect, and many others do also, that 5G devices will not take the world by storm in the same way 4G devices did. The transition from 3G to 4G was much more dramatic in the consumer world than the current transition we are anticipating today. The long-tail of applications and network evolution might be greater, but the up-front glories will not necessarily be the same.

That said, even if it is marginal year-on-year growth for smartphone shipments, that is a lot better than a fourth consecutive year of contraction.

LG doubles down on games and multi-tasking with new dual-screen

LG first started touting its smarts with a dual screen at Mobile World Congress in February, but at IFA it has launched the LG G8X ThinQ, an updated version of the concept.

Although this is not a product which will be applicable to everyone, its an idea which we like. There aren’t too many updates here, but the fact LG is persisting with this form factor indicates there is appeal to the niche audiences it has been targeting. Perhaps this is the step-change in form factor the industry has been searching for.

“LG Dual Screen is now a proven form factor, highly regarded for its practicality and the world of multitasking possibilities it opens up,” said Brian Kwon, President of LG’s Mobile Communications and Home Entertainment business units. “We’ll continue to expand the LG Dual Screen ecosystem through strategic partnerships and upgrade our innovation in meaningful ways to bring consumers a differentiated user experience.”

The concept is relatively simple. Thanks to a connectable module, the LG device folds open into two, separate and potentially independent screens. One device can be removed from the module, to take phone calls for example, and a smaller screen has been introduced to the outside of the module so users can see messages, battery charge and the time without opening the device, similar to notifications which pop-up when screens are locked nowadays.

This device will have its critics. Some will question the point, the size, weight and bulkiness, and also the price. However, this device has not been designed for those naysayers. Instead, it has been produced with multi-taskers and gamers in mind. And we like it.

The mobile space has been crying out for something new for years. Some might suggest one of the reasons smartphone shipments have been slowing recently is down to a lack of innovation. Manufacturers are asking for more money off cash-strapped consumers without offering anything new to shout and scream about.

Each time the launch of a new flagship device approaches, there seems to be more of a focus on creating a sense of brand. This is of course a reasonable approach to marketing and engagement, though it might also be explained by the fact there are no new features to shout and scream about. At the launch events, it becomes tedious to listen to executives plug incremental gains on cameras, battery or screen size; it’s boring.

Like the foldable phone, this is genuine innovation. It is a slightly different twist on the foldable devices, but it perhaps does address some of the issues which the manufacturers have been facing.

If there are problems with the joint in foldable devices, the separation of screens will address this. If it is too bulky, you can pop-out one of the screens in the LG device to take phone calls. It also has independent screens.

This is a genuine USP will creates a talking point and will appeal to a niche audience. Those who like to watch content on their commute to work while also answering emails. Multi-taskers are a niche, but they are becoming increasingly more common, just have a look at how many people are on their phone while watching TV. It also puts a new twist on gaming, with developers now able to separate the control and gameplay functions onto two separate screens.

And it couldn’t have been launched at a better time.

Huawei has recently unveiled the details of its new flagship device, and it will be functioning without any of the Google applications and services. There will be numerous smartphone users around the world who will turn their back on Huawei now, customers without a cause. This void will create opportunities for the Android smartphone manufacturers. Huawei’s loss is of course a gain for rivals.

This is an interesting device, and while it will not be for everyone, perhaps the days of mass market innovation to drive new appeal are over.

Walking the fine line between innovation and accountability

Almost everyone will agree the technology industry needs to be held accountable through regulation, but we are starting to wonder whether the sticky fingers of bureaucracy are getting too involved.

In today’s world, regulators and governments can’t do much right. Industry has proven it cannot be trusted in the light-touch regulatory environment of yesteryear, while the red-tape mazes woven by bureaucrats have often create significant challenges of their own. It is an equation which walks the tightest of tight-ropes, and we wonder whether civil servants are starting to over-compensate.

The latest example involves Facebook and the creation of its own cryptocurrency. In a letter from the House Subcommittee on Financial Services, Congresswoman Maxine Waters, who acts as the subcommittees Chairwomen, has asked Facebook CEO Mark Zuckerberg to pause developments on Libra until appropriate investigations have been concluded.

“Because Facebook is already in the hands of over a quarter of the world’s population, it is imperative that Facebook and its partners immediately cease implementation plans until regulators and Congress have an opportunity to examine these issues and take action,” Waters stated.

“During this moratorium, we intend to hold public hearings on the risks and benefits of cryptocurrency-based activities and explore legislative solutions. Failure to cease implementation before we can do so, risks a new Swiss-based financial system that is too big to fail.”

Some might suggest this is a sensible move to protect consumers while others will point to an already bolted horse; cryptocurrencies have been operating for some time now. This is not necessarily a reason not to investigations but asking a single company to pause its R&D plans, as opposed to the segment on the whole, seems rather heavy-handed.

Of course, what is worth noting is that Facebook is a company which should be under the scope of scrutiny more than others. Numerous scandals over the last two years have demonstrated this is not a company which can be trusted to play nice in the light-touch regulatory environment.

But you have to wonder, are the politicians over-compensating for a poor approach to technology regulation? Politicians, especially in the US, are becoming increasingly involved in the technology industry. What impact will this have on innovation, exploration and the creation of new services?

The technology, or the internet-based technology industry to be more specific, is a young one. Facebook was founded in 2004, Amazon in 1994, Twitter in 2006, Google in 1998 and Uber in 2009. In fact, the modern internet as we know it today is only 25 years old. Realistically, this is an embryonic industry with so much left to explore.

However, it always worth exploring the other side of the argument. With so much left to explore, who knows what dangers lurk in the dark corners. We’ve barely scratched the surface of the potential of the internet and look at the number of privacy scandals which have emerged. Cambridge Analytica grabbed all the headlines, but numerous companies have been operating under a cloud of obscurity when it comes to monetizing personal data and monitoring the movements of users.

There certainly is evidence the technology industry needs to be held to higher standards of accountability, but this is where the conundrum presents itself; where should the line be drawn?

The technology industry has thrived in recent years mainly because the innovators of Silicon Valley have largely been left to themselves. This light-touch regulatory environment has led to the emergence of the fail-fast business model and numerous breakthroughs which have arguably made our lives better. Some might argue against this point, but we have faith in technology.

However, the fail-fast business model solely relies on the concept of exploration. Technologists are testing ideas which have not been conceived before and therefore are not under the restraints of regulation. Ideas have been tested and the good ones are taken forward. But it is the freedoms granted to innovators which has led to the success.

If the technology industry is being tied up in more red-tape, will this progress continue? Would internet banking have emerged if lawmakers had been paying more attention? Would Google Maps be the success it is today? Would Uber have revolutionised the way we get home from the pub?

We are not suggesting the technology industry should be offered free-reign to do whatever it wants, but where should the line be drawn? How much freedom should be offered and how much involvement should regulators have in the development of embryonic ideas?

An excellent example of this point can be taken from the grilling Facebook CEO Mark Zuckerberg testimony to Congress in the wake of the Cambridge Analytica scandal. Facebook and Zuckerberg were rightly held accountable for actions during this period, though on the other side of the interrogation, politicians demonstrated they were not up to speed when it comes to technological developments.

If the House Committee on Financial Services wants to hold an investigation to understand cryptocurrency, how long will it be before it arrives at a conclusion? Weeks? Months? Years?! And should Facebook be singled out? Should this investigation not be industry-wide, otherwise you are only preventing a single company from being competitive.

This is an incredibly complex equation to balance, and we wonder whether bureaucrats are over-compensating for perceived inaction during yesteryear, or if ill-prepared politicians are attempting to secure PR points by wading into a contextually relevant debate.

What can Western businesses learn from China’s digital innovators?

Telecoms.com periodically invites third parties to share their views on the industry’s most pressing issues. In this article Angus Ward, CEO, Digital Platform Solutions, BearingPoint//Beyond, takes a look at some of the ways in which China is more innovative than the West.

Over the past five years, China and its internet-born businesses have become a globally recognised force for digital innovation. This year, China’s retail market is set to become the largest in the world, exceeding sales in that of the United States and topping $6 trillion in 2020. Last year, it also had 186 unicorns (i.e.: a privately held start-up company valued at over $1 billion), with a combined valuation of more than USD $736 billion.

So, what’s the secret? What is China’s trajectory as a digital superpower and how far beyond Asia does it extend?

Consumers in Asia are voracious consumers of technology. They’re happy to switch to a new digital service (preferably mobile) if it offers a more convenient solution to a problem. They will concede on data privacy as a price for that convenience. That’s why Asia is a hot bed for innovation with digital players adopting a fail-fast mentality – rapidly taking an idea, launching a product to test the market to see if it flies and then rapidly building.

Through this approach, digital lifestyle app WeChat has grown from a simple messaging platform into an ecosystem of solutions for just about every customer problem – from mobile payments and e-commerce even to transport.

Western companies have a lot to learn from many of the Chinese digital heavyweights. Until recently, these firms were relatively unknown outside China, but this is no longer the case. With the launch of 5G in the UK, new smartphone models from the likes of Oppo and OnePlus are the first handsets to hit the market. US brands are nowhere in sight currently. Huawei is seen by many as a market leader in 5G technology and communications service providers (CSP) like China Mobile have set up European bases from which to expand. This suggests that these Chinese companies are innovative, ambitious and are ready to take the west by storm.

So, what can western players learn from their digital rivals from the east?

Eyes on the prize

For every western tech giant, there is a Chinese equivalent. Given China’s population, it’s on a scale that is pretty similar to the west. In the past 18 months, some of the best-known western technology giants have experienced a breach of trust with customers stemming from their lack of transparency into how the giant tech player actually use – and misuse – customer data. Facebook and Cambridge Analytica scandal are an example. The entire episode has left customers both questioning the integrity of the technology companies they’ve come to rely on for much of their online digital interactions but also it has weakened the bonds tying them to their customers.

While Facebook and its fellow FAANG companies face criticism over data privacy, the likes of Baidu, Alibaba and Tencent – known as the BAT companies – go from strength to strength in China. Thanks to investment and other support from the Chinese Government, Baidu dominates online search in China: Tencent is the country’s biggest gaming firm and is also behind the WeChat messaging and payments app: and Alibaba has used its success in China’s e-ecommerce market to invest billions in Artificial Intelligence (AI). With China’s plans to build a USD $1 trillion AI industry by 2030, the country is on track to overtake the US as the world’s leader in use of this technology.

And it’s not just in AI where China wants to claim the top spot. The country’s “Made in China 2025” strategic plan aims to move the country away from large-scale manufacturing and transition into high value product and services. China is also striving to take the lead in robotics, IT and clean energy, among other sectors.

Undoubtedly the real winners of 4G were the FAANG companies who dominated in handsets, social media, internet search, advertising revenues, content streaming and e-Commerce alongside gaming. But in the race to 5G, it’s China now ready to claim a material share of global revenues. With Government sponsored focus on the new technologies like AI and robotics, and a massive home market of tech savvy consumers with a voracious appetite, Chinese digital players will be much faster at innovating the new applications that will power technology adoption such as for 5G

Without as many areas of interest, and lacking the same levels of capital, customer base and support of national governments behind them, it’s difficult to see how Western players will enjoy the same success as Chinese firms. But while they can’t draw on the same resources as their Chinese peers, there is no reason why Western firms cannot adopt the same approach.

There is no “I” in team

Chinese companies’ willingness to work closely with global partners has played a significant part in the success of its tech start-ups. China’s decision to invest heavily in the tech sector, both at home and abroad, means that it is slowly but surely working its way up the value-added ladder. Western companies can learn much from this collaborative approach in order to innovate and better compete.

In sectors like e-commerce and the Internet, Chinese firms create ecosystems that drive innovation because of their size and also the advantages and benefits they offer to third-party partners, in terms of access to new markets.

For example, Chinese ride-hailing app DiDi outperformed its rival Uber in China on everything from marketing to speed to market, before finally acquiring Uber’s China assets. DiDi regularly introduces new features and services from its partner ecosystem, such as sending a driver for your car when you’ve had too much to drink: and an SOS feature to improve customer safety.

Partner ecosystems help to innovate new ideas, expand offerings, increase reach and grow revenue. An effective partner ecosystem solves customer problems through the exchange of ideas and combining contrasting capabilities to create new more functional, multi-faceted and compelling solutions. Nevertheless, ecosystems are complex to manage and so must always be underpinned by a digital business platforms to automate operational processes to bring governance, efficiency and control but also to secure and share the benefits across the parties. This is why both FAANG and BAT are also digital business platform companies.

According to a May 2018 study by consulting firm BearingPoint, 60 percent of Communication Service Providers (CSPs) expect partner ecosystems to drive cost-effective innovation, 59 percent expect ecosystems to help them remain competitive, 51 percent believe ecosystems will help them improve customer experience and 48 percent believe that ecosystems will create direct relationships with customers. This picture was replicated across almost every other industry covered by the survey from automotive to financial services.

The reality is that very few innovations – whether it’s an entirely new service or improving an existing one – are created solely in-house anymore. For CSPs to thrive in the expanding, fast-moving and hugely competitive digital market, cultivating and actively participating in a partner ecosystem is now essential.

 

Angus WardAngus is the CEO of BearingPoint’s digital platform solutions arm, BearingPoint//Beyond, appointed in September 2017. Angus brings 30 years of consulting and solutions experience to his role, supporting organisations across multiple industries in shaping strategies and adopting platform-based business and operating models with differentiating partner ecosystems.

Silicon Valley’s grip on innovation is loosening – KPMG

Silicon Valley is up there with Wall Street as a driver of US economic dominance, but this leadership position is increasingly coming under threat, including from those pesky Europeans.

As it stands, California still maintains that position as Utopia for technology enthusiasts and innovators. There are numerous reasons for this, ranging from culture to cash and climate, but this lofty position is no-longer looking as attractive as alternative cities woo the next generation of economic disruptors.

KPMG is one company which is predicting the downfall of Silicon Valley. After conducting a survey, the consultancy claims 58% of respondents believe the global centre of innovation will have moved out of Silicon Valley over the next four years. Other US cities are of course lodging a challenge, New York, Austin and Boston for example, though Europe and Asia are also having a poke.

Looking at the top ten alternatives which could lead a challenge, New York ranks first, while Beijing, Tokyo, London and Shanghai feature in the top five. Taipei, Singapore, Seoul, Boston and Austin complete the top ten, but there are several other European competitors floating around.

There are numerous factors which KPMG has taken into account, and some of these will start to play heavy on the Silicon Valley case. With 5G being hyped so considerably over the last few years, most of these cities will be on-par when it comes to infrastructure, but you also have to consider the local talent pool, immigration laws, cost of living, availability of private and public investment, mass transit systems and the attractiveness of a city to millennials.

A separate Medium post from investment manager Byrne Hobart is another which is predicting the downfall of Silicon Valley as the global centre of innovation. Hobart questions whether the culture of innovation is dying out in the region, with the money men seeking more stable and predictable investments, but another interesting point is the ‘cost of existing’ as he puts it.

“As long as higher rents raise the cost of starting a pre-revenue company, fewer people will join them, so more people will join established companies, where they’ll earn market salaries and continue to push up rents,” said Hobart.

Not only does the high cost of living prevent talent from joining start-ups, the preference for established companies and the lucrative salaries further pushes up rent, compounding the problem further. This also prevents lower-income earners in other segments living in the region (arts, fashion or media for example), restricting diversification and making it a less attractive region for liberally minded individuals, the type of person the success of Silicon Valley was built on.

When researching the availability of technology jobs across the US, there are of course numerous regions which are growing faster year-on-year than Silicon Valley, though this would be expected considering the overwhelming focus of tech in the Valley. However, cities like Seattle, Austin, Denver and Huntsville are increasingly home to more technology companies, and when you factor in the more proportionate cost of living, it might be an appealing alternative.

Another very interesting development over the last couple of weeks takes place in France. The French government has recently announced an overhaul of visas for employees working for a tech company, making it easier for talent to be recruited internationally. Considering the anti-globalisation and isolationist trends we are seeing in the US, this is development worth taking note of.

There are now 10,000 start-ups that meet the requirements to access the French Tech Visa and hire foreign employees more easily. These visas cost €368 in administrative fees, is valid for four years (and is renewable) and allows employees to switch jobs during this period. The visa also extends to family members. Just as the US is making it more difficult to hire talent, the French government is attempting to empower start-ups to go an seek the best innovators around and attract them to the country.

As far as a challenge to the Silicon Valley dominance, Europe is putting itself in a very strong position. Not only are many of the cities affordable, they are attractive to millennials (culture, arts, history) a key demographic for technology success moving forward. The European Union also creates a wider society and economy, helping organizations grow in multiple markets and source talent from a wider pool.

Another factor to consider is the focus of these regions. Another KPMG research note suggests US companies are looking towards AI as a market disruptor, while IOT is attracting the interest of European companies. Perhaps this suggests a split in the innovation pool, with AI hubs being focused in North America, while IOT dominance could be wrestled across the pond to Europe. R&D is driven by customer needs and demands, therefore this is not an impossible conclusion. Interestingly enough, Japanese companies are leading the demand for robotics, another potential fragmentation of the innovation pool.

Silicon Valley is not going to disappear, but its dominant position is not only being eroded domestically, but internationally. The technology ecosystem is of course going to evolve over the next few years, but who knows where the global hub of innovation will be; there are a lot of candidates putting their hands up.

Innovations from the left field of Mobile World Congress 2019

Innovations demonstrated at a fringe event outside of the sound and fury of MWC showed promise to solve some real-life problems.

MobileFocus, a long-running fringe event during the MWC week in Barcelona, brought about two dozen companies to showcase their innovations that may not hit the frontpage but are illuminating nonetheless. There were big companies, like Lenovo, which displayed a slew of its new PCs, but most exhibitors are single product small companies. Some of them promoted ideas as straightforward as Bluetooth speakers focused on design, or water-proof cases to take smartphones into the pool. Others are trying to address more sophisticated issues. At least three of them impressed.

MobileFocus Amber

Amber is an elegant looking private cloud datacentre. It is also a high-speed Wi-Fi router and in-home media casting centre (with DLNA), and other functions. This product would appeal to the users that are interested in saving their files in the cloud but are concerned with the security of public clouds (e.g. iCloud, which has been compromised in some high-profile cases). With this device physically located in the user’s own premise, hacking would become more difficult. It also has strong enough processing power (an Intel Dual-Core CPU) and embedded AI engine, so it can also do facial indexing and searching as the Google Photos offers. Trusted parties can also remotely (i.e. outside of the home environment) access files on the datacentre. Coming up next, the company will offer passive back-up on the company’s cloud, as a double security. By passive back-up, the company explained, it meant the files cannot be shared from the cloud. The California-based start-up expects the products to hit the market in the next month.

MobileFocus e-checkup

e-Checkup is designed to measure a user’s blood pressure with a set of sensors added on the back of a smartphone and the application to go with it. Although the wellness functions on smartphones and smartwatches will measure pulses, very few have offered blood pressure measuring, presumably because it is harder to get right. The company claimed that this is the world’s first accurate cuff-less and calibration-free blood pressure measurement system. The application gamifies the measuring processes by asking the user to keep pressing against the sensors to keep an on-screen water stream steadily pouring into a lake. Readings will be made when the water level rises to a defined bar. The Lausanne-based Leman Micro Devices expected that this technology could be cleared by the FDA for a Class II risk device category soon. That would be the same class as the latest Apple Watch. It is also in advanced discussions with unnamed smartphone OEMs to integrate the sensors in their upcoming phone models to make the testing experience more ergonomically pleasant (the mock-up on the top of the picture).

MobileFocus DeviceAssure fake Galaxy 9

DeviceAssure is a B2B security tool to detect counterfeit mobile devices. The service offered by the Dublin-based company can run both on-device and cloud-based test of the product down to chipset level to decide whether it is genuine. Three new “developments” in the counterfeit trade have made the detection job both more challenging and more pertinent. Counterfeiting techniques are much more advanced. This “Galaxy 9” looks very bit the part except that it is a $80 fake, and an ordinary user would find it hard to tell with his naked eyes.

Distribution is more efficient, helped by the online shopping channels. Last but not the least, the bloatware or even malware preinstalled on these phones are more sophisticated. The last of the three new trends makes it particularly desirable for the company’s corporate customers to be more vigilant against counterfeit end user devices. For example, corporate IT teams need to be able to block counterfeit devices from connecting to the corporate networks to defend against malware being distributed; or banks should be able to stop counterfeit handsets installing online banking applications as their customers’ security could be more easily compromised. The company representatives did admit, however, that it took them a while to understand why, out of all kinds of enterprise customers, telecom operators were the least concerned with counterfeit phones, so long as the users pay the phone bills.

Some of the companies also have a booth inside MWC, but most of them only attend fringe events like this. A few companies at MobileFocus also ride on the big themes like IoT security, but most of them start with solving a more concrete problem, which makes the fringe events more refreshing. Edinburgh Fringe has given us Stephen Fry, might MWC fringe give us tomorrow’s Steve Jobs?

Finland’s AI ambitions demonstrate real intelligence

Training 1% of the population is just one part of Finland’s push for AI. The business world and public sector are also fully leaning in.

Recently a story on Finland’s plan to train 1% of its population in Artificial Intelligence has been making the rounds. Starting as a private initiative jointly promoted by the University of Helsinki and the consulting firm Reaktor, an open, free online course, “Elements of AI” was made available to anyone who would be interested in understanding the basics of AI. The initiative was then embraced by the government and has been integrated into a national AI strategy.

By the end of 2018, half a year after the initiative started, more than 40,000 people had started taking the online training, more than 10,000 of them already completed the course. The 1% target implies a total of 55,000 will receive the training, but the number is set be surpassed very soon following the University’s recent release of the Finnish version of the course (earlier the content was only available in English). The University promises “Other language versions are on the way!”

But this is just a part of the Nordic country’s ambition for the so-called “data economy”. Outi Keski-Äijö, the Head of AI Business program at Business Finland, outlined for Telecoms.com the major steps the agency and other institutions have taken as well as their the near-term plans. Her public sector agency is tasked to both support enterprises inside Finland and promote Finnish business interest outside of the country. Over the past two years, the AI-focused team she leads has been working with start-ups and small and medium sized enterprises (SMEs), to drive innovation through funding as well as helping bridge them with business implementation.

On the funding side, Business Finland would invest up to €50,000 in promising projects that are focused on solving concrete problems. Finland’s total public-sector funding over a four-year period will be no less than €20 million, including €6 million in the first year. Business Finland is responsible for over half of the total budget.

When it comes to connecting innovations from start-ups and SMEs to implementation, many innovations have found their way to both the emerging sectors like smart transport management, and traditional industries like ship-building. The innovations in AI have also attracted international attention, hence the success of the second part of the agency’s mission. Companies in Asia and North America have already shown interest in taking on board some of the new output.

When asked how Finns see privacy protection vs. progress in AI, Keski-Äijö and her team introduced us to the work done by one of its sister organisations, the Finnish Innovation Fund (Suomen itsenäisyyden juhlarahasto, Sitra). Sitra is an independent fund overseen directly by the Finnish Parliament. One of its key programs now is to develop the principles, framework, and key components of what it calls “Fair Data Economy”, under the brand IHAN (Ihmislähtöinen datatalous-avainaluetta, literally means “people-centric data economy”).

With GDPR in place, theoretically consumers now have control over their data and can demand to know how their data is being stored and used by any companies. In practice however, it is hardly possible for an individual to chase every single service she uses. Also, as Sitra put it, “GDPR does not define the format, governance or method for consent-based personal data sharing.” As a result a consumer’s data is being managed and analysed in silos, and services provided to her are not necessarily optimised.

What IHAN aims to achieve is to provide a stamp of approval. Services certified by IHAN would be trustworthy for consumers to handle their private data. When enough services are certified the data shared between them will be able to deliver personalisation without comprising privacy. Here Finland’s big ambition kicks in. Sitra is looking to use IHAN as a model to drive EU-wide AI and data economy to a more competitive level. With Finland taking over the EU presidency in the second half of 2019, Sitra is set to promote IHAN more vocally beyond the Finnish borders.

There is nothing wrong with the thinking, but Sitra may find the idea not going down as well in other European countries. The anchor point of the IHAN concept is trust. The Finns, rightly or wrongly, put very high level of trust in the public and social institutions. For example, according to a poll done by TNS Gallup for Sitra in 2016, nearly 80% of Finns trust the police, two-thirds trust in the registration and statistical authorities, but only 14% trust the internet companies. The low level of trust in the internet companies may be indicative broadly across many countries, the high level of trust in the authorities may not.

Finns trust in public sector

The foldable phone will reportedly be with us next month

It’s been rumoured for months and an ambition of the industry for years, but it seems Samsung is almost ready to unveil a foldable phone in a few weeks times.

According to the Wall Street Journal, Samsung is set to reveal a foldable phone at various launch events around the world on February 20, a week ahead of the industry’s annual bonanza in Barcelona. Traditionally Samsung has launched new flagship devices at Mobile World Congress, but it appears the team is determined to beat Huawei to the punch, with the Chinese also rumoured to be pretty close with their own device.

Although Samsung still claims the number one spot for smartphone sales worldwide, it must be peering over its shoulder with Huawei’s recent momentum. Having overtaken Apple to secure the number two spot, Huawei is certainly on a good run, despite political pressure and suspicion over its relationship with the Chinese government.

A prototype of the device was showcased at a series of events last September, though people familiar with the matter claim three new, foldable devices will be hitting the shelves in March. There is yet to be any form of official confirmation as of yet, though it is also believed a fourth device will follow the initial launch; this model will be 5G compatible.

There are still a lot of questions surrounding the device, but one thing is clear; this is the sort of innovation the industry has been craving for years.

When you look at the reality of smartphones, there hasn’t been any genuine disruption for years. Each new flagship brings incremental advances in features and usability, a better screen or less battery intensive applications for example, but nothing could really be described as ground-breaking, despite what the manufacturers tell you. The last genuine disruption to the smartphone space was probably Apple ditching the keyboard a decade ago.

This stumbling period of innovation is probably one of the factors which contributed to the global slump in smartphone sales in recent years. Despite a lack of new features, manufacturers have been asking consumers to produce more cash, indirectly encouraging trends which have seen product lifecycles and the popularity of second-hand or refurbished phones increase.

Whether the phone will be any good remains to be seen, but one thing is for sure, this is a device which will certainly attract attention at Mobile World Congress next month.