UK consumers are resigned to poor data security, research finds

The new EY research in UK’s digital households found over four in ten consumers believed their data would never be fully secure, despite the recent regulatory changes including GDPR.

The consulting firm EY has published the security section of its annual survey of UK households about their digital lives. The good news is the majority of consumers are aware of the new privacy data protection regulations. Close to seven out of ten consumers know GDPR and “what this means for how their data is stored, managed and used”. The bad news is the confidence in the effectiveness of the legal measures is low. Only 43% of consumers “believe that the changes resulting from GDPR will significantly improve the security of their personal data”. Worse still, almost equal number of consumers (41%) have almost given up, thinking it “impossible to keep their personal data secure when using the internet or internet-enabled devices”.

When it comes to who to trust to keep personal data secure, broadband providers and utility companies came on top, winning the trust of 28% and 21% of the households surveyed. On the other end, mobile app developers and social networks fared the worst, being trusted by only 2% and 3% of all households. Mobile operators and pay-TV providers also came closer to the bottom of the table than to the top.

EY digital household trust in data security 2019

EY thinks at least three lessons can be learned from the findings:

  1. Businesses should put trust at the heart of all the customer interactions;
  2. Businesses should communicate about security with purpose, clarity, and consistency;
  3. Businesses should ensure that their innovation agenda should be built on an ethical data management system.

This report is part of the overall “Decoding the digital home” project and was made on the survey of 2,500 UK households.

The app economy is going from strength to strength

The latest report published by App Annie showed mobile apps had their best year in 2018, and will get better in 2019.

In the report titled “The State of Mobile in 2019 – The Most Important Trends to Know”, the mobile apps analytics firm App Annie showed the latest data of the mobile apps industry, as well as their projections for the near future.

In short, the apps industry is doing rather well. “Consumers spent $101 billion on apps globally in 2018. This is larger than the global live and recorded music industry, double the size of the global sneaker market, and nearly three times the size of the oral care industry,” said Danielle Levitas, EVP, Global Marketing & Insights, App Annie. “Mobile experiences are so central to how we live, work and play and with consumers spending 3 hours a day on mobile, it’s clear how vital this platform is for all businesses in 2019 and beyond.”

Here is a snapshot of the highlights:

App Annie 2019 Snapshot

A few additional data points also caught our eyes:

  • Consumers on average spent 50% more time in mobile apps in 2018 than they did in 2016. Social and Communications apps made up 50% of total time spent globally in apps in 2018, followed by Video Players and Editors (15%) and Games (10%);
  • In Indonesia, mobile users spent over 4 hours a day in apps — 17% of users’ entire day. In mature markets like the US and Canada, the average user spent nearly 3 hours a day in mobile apps in 2018;
  • On average, consumers in the US, Australia, South Korea, and Japan have over 100 apps on their smartphones;
  • 74% of all consumer spending on mobile apps was on games;
  • YouTube accounted for 9 of every 10 minutes spent in the top 5 video streaming apps in 2018. It was also the number 1 app by time spent in video streaming apps for all markets except China;
  • The global consumer spending on dating apps grew by 190% from 2016 to 2018. Tinder successfully defended its number 1 position.

In terms competition between apps and between companies, three Facebook apps occupied the top three spots on the table of monthly active users. The same trio also took the top spots on the most downloads table, but Facebook Messenger edge Facebook to the top. Netflix netted the highest consumer spend on apps (followed by Tinder), while Sony’s Fate/Grand Order sat at the top of the games enjoying the highest consumer spend. Tencent on the hand, thanks to its strong line-up of apps and games, was the company that consumers spent the most on in 2018.

App Annie 2019 MAU

App Annie 2019 downloads

App Annie 2019 spend

The firm predicted that in 2019, the total consumer spending in app stores will double that of the global box office, to reach $120 billion. When it comes to media consumption, the firm sees in 2019 that 10 minutes of every hour spent consuming media across TV and internet will come from video streaming on mobile. Increased availability of premium content and service will also help.

Two years ago, we started hearing from some quarters of the industry that apps economy was dead. To read the latest data from App Annie, that pronouncement was gravely premature.